01234 339 008 info@rentxpressltd.co.uk

Frequently Asked Questions

WHAT DO I NEED TO HIRE A VEHICLE?

You need to provide:

  • Your driving Licence.
  • Your National insurance number.
  • 2 Forms of ID less than 3 month old, Council Tax – Bank Statement – Utility Bill.
  • A photograph ID if your licence is not a photo card type. This also applies to any additional drivers.
    If moving we also require your new address.

WHAT ARE THE AGE LIMITS TO HIRE A VEHICLE?

  • Drivers must be 21 to 70 years old.

DRIVERS AGED 21 to 24 plus

  • Drivers must have held a full UK or EU licence for a minimum of 1 year.
  • The insurance excess is increased to £1,500.
  • Subject to convictions, claims and insurance records. See FAQ or call us for more info.
  • An additional daily charge of £10 + vat applies.
  • Not insured for the carriage of goods for hire and reward.

DRIVERS AGED 25 to 70

  • Drivers must have held a full licence for a minimum of 1 year.
  • Standard insurance excess applies.
  • Subject to convictions, claims and insurance records. See FAQ or call us for more info.
  • Can be insured for the carriage of goods for hire and reward on request and at extra cost. Minimum 2 years full licence required.

DO YOU ACCEPT ADDITIONAL DRIVERS?

  • You can add as many drivers as you like. A charge of £10 including VAT per driver per day applies.

CAN I LEAVE MY CAR AT YOUR PREMISES?

  • Yes you can. Although it is a secured place you are still doing so at your own risk as we cannot accept any liability.

WHAT VEHICLES CAN I DRIVE WITH MY LICENCE?

  • All our vehicles can be driven on a car licence Category B

I DO NOT HOLD A UK LICENCE, CAN I STILL HIRE A VEHICLE?

  • For UK residents we accept EU driving licences with a minimum of 2 years experience.
  • For any other cases please call us and we will ask our insurance provider.

I HAVE PENALTY POINTS, CAN I STILL HIRE A VEHICLE?

  • Minor endorsements are accepted. For more serious endorsements the decision is at the discretion of our insurance provider.
  • You may still be able to hire subject to conditions. Call us and we will ask the underwriters.

I HAD AN ACCIDENT IN THE LAST 3 YEARS, CAN I STILL HIRE A VEHICLE?

  • Our insurance will not cover persons who whilst driving had more than 1 accident in the last 3 years and/or an accident involving fatal or life changing injuries.

DO YOU HIRE VEHICLES BY THE HOUR?

We do an “Up to 4 Hour” deal. Over 4 hours we do charge for a full day.

  • This must be established at collection time as an extra charge would apply to switch from the 1st to the 2nd option.

DO YOU HIRE VEHICLES ON A LONG TERM BASIS?

  • Yes, we provide tailor made Flexi Hire weekly agreements as well as long term Contract Hire options.
  • Please look at our Flexi-Rent page or call us to discuss your needs and to arrange a quotation.

WHAT PAYMENT METHODS TO YOU ACCEPT?

  • We prefer card payments.
  • Please note we do not take AMEX.
  • We also accept bank transfers.

HOW MUCH IS YOUR ACCIDENTAL DAMAGE EXCESS?

  • Our insurance excess is £1,000.

CAN THE INSURANCE EXCESS BE REDUCED?

  • Yes, the insurance excess can be reduced.

WHEN IS THE DEPOSIT REFUNDED?

  • Straight away on return of the vehicle but it might take a few days for the bank to put it back on your account.
  • Any additional charges incurred will be deducted first, for example late return, not full of fuel, damage, excess mileage etc.

WHAT IS YOUR FUEL POLICY?

  • Vehicles are supplied with a full tank of fuel and expected back the same.
  • This is much easier for our customers to manage.
  • In any other case we will fill up the tank and charge our customer a cost greater than the station forecourt price.

WHAT IS YOUR BREAKDOWN POLICY?

  • Breakdown recovery information and telephone number are printed on the rental agreement.
  • Please note that damage to glass, wheels and tyres including punctures is the hirer’s responsibility.

THE WHEEL HAS A PUNCTURE, WHAT SHOULD I DO?

  • It could be dangerous to replace a wheel. If you are not comfortable with the process involved please do call us.
  • Note that punctures and wheel damage are the hirer’s responsibility.

I HAVE PUT THE WRONG FUEL IN THE VEHICLE, WHAT SHOULD I DO?

  • Stop immediately, make sure the engine is turned off, then call us straight away.
  • You are liable to cover all costs involved including extra rental if the vehicle is immobilised beyond the expected return date and time.

I HAVE JUST BEEN INVOLVED IN AN ACCIDENT, WHAT SHOULD I DO?

  • As long as you can, take as many photos as possible, vehicles involved showing their number plates, damage, location, road signals and surroundings.
  • Then please call us for assistance.
  • Note accidents and incidents must be reported straight away.

IS DELIVERY AND/OR COLLECTION AVAILABLE?

  • Yes this service is available for returning customers.
  • This might involve additional cost. New customers must report to our office.
  • Depending on availability we might be able to pick you up for an additional cost.

WHAT IS YOUR PENALTY NOTICE POLICY? speeding, parking etc

  • It is your responsibility to pay for your tickets and penalties.
  • We provide the requested information to the authorities then they will contact you directly.
  • We will charge an administration fee to produce a re-presentation.

CAN YOUR VEHICLES GO INO THE LONDON LOW EMISSION ZONE?

  • Yes all our vehicles are LEZ compliant.

IS THE CONGESTION CHARGE INCLUDED IN THE RENTAL?

  • No, it is the hirer’s responsibility to pay the congestion charge.
  • If you fail to do so and we receive a penalty notice, we will charge an administration fee to produce a re-presentation.

IS THE DART CHARGE INCLUDED IN THE RENTAL?

  • No, it is the hirer’s responsibility to pay the DART charge.
  • If you fail to do so and we receive a penalty notice, we will charge an administration fee to produce a re-presentation.

CAN THE HIRE VEHICLE BE TAKEN OUTSIDE THE UK?

  • Yes but we must know this in advance.
  • We need to contact our insurance to provide necessary cover.
  • This service involves additional cost.

WHAT IS YOUR CANCELLATION POLICY?

  • We ask for a minimum of 48 hours notice. A fee may apply for cancellations made within 48 hour notice and after the expected rental start.

WHAT ARE YOUR COMPLAINTS PROCEDURES?

  • All complaints must be made in writing and sent to the address on the rental agreement.
  • We will endeavour to reply as quickly as possible.

You Need to Provide

• Your driving Licence.

• Your National insurance number.

• 2 Forms of ID less than 3 month old, Council Tax - Bank Statement - Utility Bill.

• A photograph ID if your licence is not a photocard type.
This also applies to any additional drivers.

• Drivers must be 21 to 70 years old. Conditions apply see FAQ or call us for more info.

If moving we also require your new address.

All payments must be made in full by debit/credit card before the commencement of hire.